Terms of sale
These terms apply to the tickets you buy on planchulo.es. By paying you accept these terms and the conditions of the ticket you choose, which are shown on its page before you buy.
Who sells to you
The seller is Duma David Loor Zambrano, empresario individual (autónomo), tax ID 48229818Z (see the legal notice). Planchulo resells tickets for theme parks, museums, shows and other venues as an authorised partner of Tixalia Worldwide S.L. (tax ID B98323264, Paterna, Valencia), the wholesale distributor that issues the tickets on behalf of each venue. The service on the day of your visit is provided by the venue, under its own rules.
Price
Prices are shown in euros and include taxes. If a ticket carries a booking fee, it is shown separately before you pay. At some venues the price depends on the day: the price you see when you pick a date is the price you pay.
Payment
You pay by card, Apple Pay, Google Pay, Bizum or PayPal (where available) through Stripe, a secure payment platform. Planchulo never sees or stores your card details. You are charged at the moment of purchase.
Ticket delivery
You receive your tickets by email at the address you give us. At most venues they arrive right away. Some venues confirm bookings by hand: in those cases the ticket page says so before you buy, and we send the tickets as soon as they are confirmed. If they do not arrive, check your spam folder and write to us.
Changes and cancellations
Each ticket has its own change and cancellation conditions, set by the venue. You see them on the ticket page before buying. To request a change or a cancellation, write to hola@planchulo.es quoting your order number: we process it with the distributor and the venue, who decide on it and apply any penalties set out in the ticket conditions. If the venue cancels the service, we refund you. If the venue cannot issue the tickets after your payment, we refund the full amount automatically.
Right of withdrawal
Tickets for leisure activities on a specific date are not covered by the 14-day right of withdrawal, under article 103 l) of the Spanish consolidated General Consumer and User Protection Act (Royal Legislative Decree 1/2007). The cancellation conditions of each ticket do apply.
On the day
Bring your ticket on your phone or printed, as indicated. Follow the venue rules (ages, heights, access). The venue may refuse entry if they are not met.
Customer service and complaints
Write to hola@planchulo.es. We reply as soon as we can. If you disagree with our answer, you can contact the consumer services of your Spanish region or, within the EU, the European Online Dispute Resolution platform.
Applicable law
Spanish law applies. As a consumer you may bring claims before the courts of your place of residence.
Last updated: 2026-11-02