Privacy policy

Data controller

Duma David Loor Zambrano (tax ID 48229818Z). Contact: hola@planchulo.es.

What data we process and why

When you browse we collect no personal data: the site has no user accounts and no advertising trackers. The server keeps technical logs (IP address, page requested, time) for a limited period for security and maintenance.

When you buy a ticket we process your first name, surname and email address, plus the order details (venue, date, tickets and amount). We use them to issue the tickets, send them to you, assist you and meet our tax obligations. The legal basis is the performance of the purchase contract and, for invoicing, our legal obligations.

If you write to us, we use your data only to reply.

Who we share it with

Only with those needed to make the purchase work:

• Tixalia Worldwide S.L. (Paterna, Valencia), the distributor that issues the tickets on behalf of each venue, and the venue itself, which needs to know who is coming.
• Stripe, which processes the payment. You enter your card details directly on Stripe: Planchulo never sees or stores them. Stripe may process data in the United States under the safeguards provided by the GDPR (standard contractual clauses).
• The email provider we use to send you the tickets and the hosting provider of our server, both in the European Union.

We do not sell or pass your data to anyone else, nor use it for advertising. We make no automated decisions with it.

How long

Order data for as long as the ticket is valid and then for the period the law requires for invoices and possible claims. Technical server logs, a few weeks. Email enquiries, until they are resolved.

Your rights

You can request access, rectification, erasure, objection, restriction and portability by writing to hola@planchulo.es. If you are not satisfied with our response, you can complain to the Spanish Data Protection Agency (aepd.es) or to your local supervisory authority.

Last updated: 2026-11-02